Job Title: Adoption Specialist
Department: Adoption and Alternative Services
FLSA Status: Non-Exempt
Reports To: Adoption and Help Center Program Manager
General Scope:
An adoption specialist is responsible for creating positive experiences for adopters, ensuring high-quality and compassionate customer service, and matching cats and dogs with good homes.
Major Responsibilities:
· Engaging with the public and providing high-quality customer service
· Making good matches for both people and pets
· Answering phones, operating the cash register, and assisting with administrative tasks
· Cleaning animal areas, front office, and equipment as needed
· Accurate record-keeping and database use
Specific Qualities and Job Skills:
· Excellent communication skills; personable and diplomatic
· Great active listening skills
· Ability to navigate conflict and deal with high-stress situations calmly
· Excellent written and oral communication skills
· Compassion and empathy for people and pets
· Strong initiative and ability to work with minimal supervision and direction
· Maturity, good judgment, and a professional attitude
· Ability to learn and work with a variety of technology, including the SICSA phone system, Microsoft Office, Google Workspace, and shelter software (ShelterLuv)
· Enthusiastic about teamwork; ability to work well with staff, volunteers, fosters, donors, and the general public to promote SICSA's philosophy and goals
Education and/or Experience:
· High school diploma or equivalent required
· Experience in customer service, animal care, or a related field is a plus
· Experience humanely handling dogs and cats with varying temperaments and sizes or a willingness to learn
Other Requirements
· Physical ability to walk and/or stand on your feet throughout a normal workday and move strong animals and heavy goods required
· Availability: SICSA is open Monday-Saturday, and weekend availability may be required
· Ability to read, write, and understand English
· Must be able to pass a criminal background check
· Must have a philosophy that is consistent with the Mission, Vision, and Core Values of the organization
