Employment
Work With SICSA!Employment Opportunities
Benefits of Working With SICSA
Discounted Adoptions
Discounted Veterinary Services
Discounted Pet Food
Diverse & Friendly Atmosphere
Be A Part Of The Community
Save Lives!
Current Employment Opportunities
Job Title: Community Support Specialist
Department: Adoption & Alternative Services
FLSA Status: Non-Exempt
Schedule: 1-3 shifts/week (8-24 hours), Saturdays required
Reports To: Adoption and Help Center Program Manager
General Scope:
The Community Support Specialist is the first point of contact for individuals seeking help at SICSA. This role involves answering phones, greeting visitors, providing customer service, and offering guidance on a variety of pet-related services including adoption, rehoming, pet food assistance, spay and neuter, animal intake, community cats, and more. The ideal candidate is passionate about animal welfare and helping people, has excellent communication skills, and can manage multiple tasks while providing compassionate service to the public.
Major Responsibilities:
- Provide excellent customer service to clients and act with compassion and empathy to help them feel welcomed and supported.
- Answer incoming calls, text messages, and emails to the SICSA Adoption and Help Center in a timely manner.
- Offer guidance and education to the community; help with the identification and provision of resources for both people and pets.
- Communicate adoption and help center processes and policies.
- Schedule adoption appointments.
- Check-in adopters for appointments or walk-ins.
- Maintain accurate records, including entering all call, text, and email information into the appropriate database and tracking data for program benchmarks.
- Operate the cash register and check out adoption, help center, and retail clients.
- Accept and sort donations.
Specific Qualities and Job Skills:
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- Ability to navigate conflict and emotional situations calmly and professionally
- Excellent written and oral communication skills
- Compassion and empathy for people and pets
- Strong initiative and ability to work with minimal supervision and direction
- Maturity, good judgment, and a professional attitude
- Ability to learn and work with a variety of technology, including the SICSA phone system, Microsoft Office, Google Workspace, and shelter software (ShelterLuv)
- Enthusiastic about teamwork; ability to work well with staff, volunteers, fosters, donors, and the general public to promote SICSA's philosophy and goals
Education and/or Experience:
- High school diploma or equivalent required
- Experience in customer service, animal care, or a related field is a plus
Other Requirements:
- Must have a philosophy that is consistent with the Mission, Vision, and Core Values of the organization
To Apply:
Email your resume to ecarper@sicsa.org
Job Title: Animal Care Technician, Level I
Department: Animal Care
FLSA Status: Non-Exempt: Full-Time
Compensation:
Reports To: Animal Care Manager
General Scope: Provides quality basic and behavioral care for SICSA resident animals, in accordance with SICSA's policies and procedures.
Essential Function/Major Responsibilities:
- Provide basic husbandry for in-custody animals using the Fear-Free model and per SICSA animal care and disease management protocols. This includes feeding, walking dogs, cleaning cat litter boxes, and cleaning and disinfecting kennels and supplies.
- Carry out designated health care programs for specific animals as directed by the staff veterinarians and Animal Care Manager.
- Provide regular feedback to the Animal Care Manager, Behavior Coordinator, and veterinarians regarding changes in animal health and behavior.
- Provide appropriate environmental enrichment for all animals onsite as directed by the Animal Care Manager and the Behavior Coordinator to ensure the emotional and mental well-being of our animals, which will enhance their adoptability.
- Carry out designated behavior modification programs as directed by the Behavior Coordinator.
- Provide support for volunteers working with SICSA animals.
- Assist the public during open hours.
- Other duties as assigned.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience, and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Dependability and ability to follow instructions;
- Have interest in and/or general knowledge of animal care, welfare, and behavior;
- Ability to understand and accept the reality of euthanizing animals when necessary;
- Ability to communicate effectively and professionally with staff, volunteers, visitors, and other stakeholders;
- Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns;
- Willingness to adapt to and remain calm in a constantly-changing and sometimes stressful work environment;
- Unwavering compassion for helping animals in need.
Minimum Qualifications/Licenses Required:
- High school diploma
- Valid Ohio driver’s license
Physical Requirements/Work Environment:
- Ability to stand, walk, stoop, kneel, crouch, climb, and manipulate (lift, carry, and move) up to 50 pounds.
- Ability to be around animals of varying sizes and temperament in, occasionally, noisy environments.
Responsible for presenting a neat and professional appearance to the public at all times.